Select the FAQs for:   Lounges | Hotels | Catering


How do I request a budget?
What can be done by one of the methods that appear in the Technical Specs section of the chosen establishment, telephone, fax, email, or calliing us 902 400 330 (central business). Or via our request lounges budget form. In the latter case, you must detail all the information we ask.
What if there is no availability?
In this case you have two options. The first one is to select other dates. The other one is to send us an email via our contact form and we will contact you asap.
Can we choose the lounge decoration?
El Grupo HC Hoteles offers you several options for decorating the lounge. We also make available an expert who can advise you. Anyway, if you have an idea of what you want, let us know and we will do everything we can to make it true.
Do you have your own photographers band or florists?
The Grupo HC Hoteles staff will let you know all the details concerning all these issues.
I'd like to check that my reservation is correct
To do this you can contact us by calling 902 400 330 or sending us an email, indicating the information on your booking confirmation email.
How and when will you send me the budget
The budget will be personally submitted to you or will be sent to you the way you select.
If I accept the budget, how can I book?
To book go to one of our offices at any of our facilities, and our employees will make booking with you.
How and when should I pay?
Payment is always after the event is done, previous to it you only give a small amount as a deposit
How can I cancel a booking?
It is very easy. To cancel a reservation please call 902 400 330. You will be informed of the procedure to follow, as well as of all the considerations that might arise.
How can I change a booking?
To change a reservation, either due to wrong data or because your plans have changed, please call 902 40 330 or the person that attended your booking, and he / she will inform you about the procedure to follow.
What do you do with my personal data?
We keep your information in databases that only a few authorized persons have access to. As a customer, you are entitled to access, modify, cancel or refuse to process your personal data. To do so, send us a request via e-mail telling us your full name and email address.